Terms of Service

These Terms of Service ("Terms") govern access to the Alatusa website and software services operated by Lein AI Systems ("Provider", "we"). Alatusa is a product / trade name of Lein AI Systems. By using Alatusa, you agree to these Terms on behalf of yourself or the organization you represent ("Customer", "you").

1. The service

Alatusa provides omnichannel team inbox and related workspace tools for Meta messaging channels (WhatsApp, Instagram Direct, and Messenger), catalog and orders workflows, inbound automation, labels/quick replies, and analytics as described in Section 3. The service evolves; we may change or discontinue features with reasonable notice where appropriate. Meta's platform rules and fees apply to your Meta use and are not included in Alatusa subscription fees.

2. Accounts and security

You are responsible for credentials, accurate registration data, and activity under your workspace. Notify us promptly of unauthorized use. Self-serve workspaces are provisioned for business use; you must have authority to bind the Customer organization.

3. Alatusa Pro subscription (what we deliver)

Public self-serve customers subscribe to Alatusa Pro. Prices are in EUR: €30/month or €288/year (20% annual discount), billed via Stripe. Beta members who remain continuously subscribed keep the then-current Pro list rate for that subscription (price lock while subscribed).

New workspaces receive a 14-day free trial with the Pro feature set and up to 10 team members. Workspaces that started with a longer free period keep it. When the free period ends without an active paid subscription, outbound messaging pauses (inbound keeps arriving) until a subscription is active.

Included with paid Pro

• Omnichannel inbox for WhatsApp, Instagram Direct, and Messenger (Meta OAuth / Embedded Signup as offered);
• Labels, quick replies, and image library;
• Company / workspace profile;
• WhatsApp catalog integration;
• Inbound Automation welcome flows;
• Smart filter and priority tools for daily inbox focus.
• CRM with quotes and Stripe Connect payment links (your own Stripe account);
• Warehouse stock on the WhatsApp catalog;
• Shipping intake, courier rates, labels, and tracking through Envia (your own Envia account);

Not included in paid Pro

• Insights analytics desks (workspace overview, conversation analytics, team performance, automations analytics, Meta WhatsApp usage visibility);
• AI suggestion / training packs and prepaid AI credits (Ultra or separate AI checkout);
• Meta WhatsApp message templates, Flows, and recovery broadcast tools;
• Envia account fees and courier charges (billed by Envia and the courier);
• Meta conversation or template fees charged by Meta.

4. Messaging, Meta quality, and abuse

Alatusa does not cap outbound message volume. Meta applies its own quality rating, messaging limits, and platform rules to your WhatsApp number. We reflect those signals live and may warn, slow, or suspend sending when traffic looks abusive or risks Meta quality (for example recipient blocks, spam reports, or Meta spam-rate errors). You remain responsible for lawful, consented messaging.

5. Acceptable use

You agree not to use Alatusa to:

• Send misleading, fraudulent, or illegal messages, or spam in violation of WhatsApp / Meta or applicable law;
• Harass, threaten, or abuse recipients or other users;
• Circumvent security, probe vulnerabilities without authorization, or overload systems;
• Use AI features (when enabled) to impersonate a real person without disclosure where the law requires it.

You remain responsible for compliance with Meta Business / WhatsApp policies, marketing laws, and industry rules applicable to you.

6. Fees, cancellation, and downgrade

Subscriptions renew until cancelled. You may cancel anytime through the Stripe Customer Portal linked from workspace billing. Upon cancellation, non-payment, or other terminal Stripe statuses, paid Pro features may lock and the workspace may retain basic tools only. Fees already paid are non-refundable except where required by law or expressly stated in an offer.

7. Intellectual property and Customer Content

Your data: messages, labels, media libraries, and customer content you submit remain yours. You grant Provider a licence to host, process, and display that content only to provide and secure the service for you.

Alatusa IP: the platform, software, visual design, documentation, and underlying systems (excluding your content) are owned by Provider or its licensors. No licence is granted except for normal use of the service as offered.

8. Confidentiality, privacy, and DPA

Our Privacy Policy and Cookie Policy describe data processing. The Data Processing Agreement is incorporated by reference and controls for controller/processor processing of Customer Content to the extent of any conflict.

9. Warranties and liability

The service is provided "as is" to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation. To the maximum extent permitted by Dutch law, Provider's aggregate liability arising out of or related to the service is limited to the amounts you paid to Provider for the Alatusa subscription in the twelve (12) months before the claim (or €100 if no fees apply), except for liability that cannot be limited by law (including intent or deliberate recklessness by Provider's management).

10. Termination and thirty-day export window

You may stop using Alatusa at any time. We may suspend or terminate access for breach of these Terms, legal risk, or non-payment. After termination or non-renewal, you typically have at least thirty (30) days to export conversation history and configuration using tools we provide or on written request, unless a shorter period is required by law or court order. After that window, we may delete data according to our retention schedule and the DPA.

11. Governing law

These Terms are governed by the laws of the Netherlands. Courts of the Netherlands have exclusive jurisdiction, without prejudice to mandatory consumer protections that cannot be waived.

12. Email communications

Alatusa may send optional operational reminders (for example incomplete WhatsApp setup) and, later, product-update email to addresses that use or enquire about the service. You can stop optional email, or keep only selected types, at alatusa.com/unsubscribe. The default on that page is to stop all optional email. Required transactional mail (security, invites, support, account notices) and Stripe billing mail are not optional. Stopping optional email does not cancel a subscription or delete an account.

13. Contact

Lein AI Systems: Paul Krugerstraat 356, 4381 WT Vlissingen, Netherlands. info@alatusa.com. VAT: NL005354633B13.