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Alatusa vs Callbell (2026): prices compared for web shops
Callbell charges per user and adds a monthly amount per channel, with Telegram, TikTok and live chat available. Alatusa is one flat price for WhatsApp, Instagram and Messenger.
Prices checked on 25 September 2026
The same shop, both bills
Same shop: 30 new conversations a day, 3 people, 3 channels
Alatusa Pro
€30
a month, monthly billing
€30 a month, or €288 a year. No limit on conversations. 10 people included on Pro. 14 days free, no card needed for Alatusa.
Callbell Multiagent Chat
US$121
a month, monthly billing
- Multiagent Chat: US$15 per user a month, from 3 users (US$45 a month).
- Messenger is included. Instagram costs US$22 a month extra, and WhatsApp from US$54 a month, which Callbell describes as consumable credits.
- Broadcasts and the advanced bot builder are paid modules.
- Prices shown in US dollars. A 7-day free trial.
Every detail side by side
| What you compare | Alatusa Pro | Callbell Multiagent Chat |
|---|---|---|
| Price on monthly billing | €30 a month | US$15 per user a month (at least 3) |
| Price on annual billing | €24 a month | Not listed |
| What it counts | Flat price | Users |
| Included | Unlimited | Not counted |
| People included | 10 included | From 3, US$15 each |
| Channels | WhatsApp, Instagram, Messenger | WhatsApp, Instagram, Messenger, Telegram, TikTok, live chat |
| Extra monthly fees | None | WhatsApp US$54 (consumable credits, in the vendor's words); Instagram US$22 |
| Bill for 3 people on 3 channels, 30 new conversations a day | €30 | US$121 |
Prices as shown on the vendors’ pricing pages on 25 September 2026. Alatusa: our own price. Meta charges come on top for every tool.
Which one fits you?
Choose Callbell if…
- you also want Telegram, TikTok or live chat;
- you want to add users one by one as the team grows.
Choose Alatusa if…
- you sell mainly on WhatsApp, Instagram and Messenger;
- a team of up to 10 answers customers, all included;
- you want one flat price for those three channels;
- you want to reach the founder on WhatsApp.
Where Alatusa fits, and what we do not do yet
Where Alatusa fits
- Small shops that sell on WhatsApp, Instagram and Messenger and want one inbox.
- Teams of up to 10 people, all included on Pro.
- A flat €30 a month with no limit on conversations, and no markup on Meta.
What we do not do yet
- No email, live chat widget, SMS or phone calls in the inbox.
- More than 10 people is Enterprise: you ask us and we set it up.
- The app is in English and Spanish.
- No AI agent that answers for you, and no broadcasts or templates in Pro.
Sources (3)
- Callbell, pricing page, read on 25 September 2026
- Meta, pricing on the WhatsApp Business Platform, read on 24 September 2026
- Meta, pricing for non-template messages, read on 24 September 2026
Message the founder