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Alatusa vs Trengo (2026): prices compared for web shops
Trengo is a broad customer-service inbox with email, live chat and SMS, priced by conversations. Alatusa is an inbox for WhatsApp, Instagram and Messenger at a flat price.
Prices checked on 24 September 2026
The same shop, both bills
Same shop: 30 new conversations a day, 3 people, 3 channels
Alatusa Pro
€30
a month, monthly billing
€30 a month, or €288 a year. No limit on conversations. 10 people included on Pro. 14 days free, no card needed for Alatusa.
Trengo Boost
€421
a month, monthly billing
- Boost: €349 a month on monthly billing, with 500 conversations a month and 10 users. Each extra 100 conversations: €18.
- Boost on annual billing: €299 a month, with 6,000 conversations a year. Each extra 100: €15.
- Pro: €599 a month on monthly billing, or €499 a month on annual billing, with 20 users.
- Trengo counts one conversation per customer per 7 days.
Every detail side by side
| What you compare | Alatusa Pro | Trengo Boost |
|---|---|---|
| Price on monthly billing | €30 a month | €349 a month |
| Price on annual billing | €24 a month | €299 a month |
| What it counts | Flat price | Conversations |
| Included | Unlimited | 500 a month |
| People included | 10 included | 10 |
| Channels | WhatsApp, Instagram, Messenger | WhatsApp, Instagram, Messenger, email, live chat, SMS |
| Extra monthly fees | None | None |
| Bill for 3 people on 3 channels, 30 new conversations a day | €30 | €421 |
Prices as shown on the vendors’ pricing pages on 24 September 2026. Alatusa: our own price. Meta charges come on top for every tool.
Which one fits you?
Choose Trengo if…
- you want email, live chat and SMS in the same inbox as WhatsApp;
- you want an AI agent that answers for you today.
Choose Alatusa if…
- you sell mainly on WhatsApp, Instagram and Messenger;
- a team of up to 10 answers customers, all included;
- you want a flat price that does not count conversations;
- you want to reach the founder on WhatsApp.
Where Alatusa fits, and what we do not do yet
Where Alatusa fits
- Small shops that sell on WhatsApp, Instagram and Messenger and want one inbox.
- Teams of up to 10 people, all included on Pro.
- A flat €30 a month with no limit on conversations, and no markup on Meta.
What we do not do yet
- No email, live chat widget, SMS or phone calls in the inbox.
- More than 10 people is Enterprise: you ask us and we set it up.
- The app is in English and Spanish.
- No AI agent that answers for you, and no broadcasts or templates in Pro.
Sources (3)
- Trengo, pricing page, read on 24 September 2026
- Meta, pricing on the WhatsApp Business Platform, read on 24 September 2026
- Meta, pricing for non-template messages, read on 24 September 2026
Message the founder